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| Roger Samara | CTWP |
Ken Dishon, of CTWP Document Imaging Solutions, earned the Best Technician in the United States by Kyocera for the 2016 Service Award National Competition Monday, Sept. 11. He competed against the best of the best from each of the national regions. CTWP’s Corsicana office is located at 111 W. Fifth Ave.
Dishon started the competition by taking an online test, testing his knowledge of Kyocera products, networking and color theory. Out of over 500 people that took the test in the United States, his score was one of the top five in the South West Region. His score earned his a spot in the South West Region Service Award Semi-finals. He then competed against the other top finishers in the Regions. There was a written test to further test his mastery of the subjects covered in the online test. The next part of the Semi-final was hands on troubleshooting. A number of machines were set up with the various problems and each person had to find and correct the problem in the shortest time possible. There was also an interview portion where questions were asked showing his ability to deal with customer concerns in a professional manner.
After winning the Region Semi-final competition Dishon was invited to the Finals at the National Training Center. The competition there was the same format as the Semi-finals but the test and troubleshooting problems were more difficult.
Dishon started the competition by taking an online test, testing his knowledge of Kyocera products, networking and color theory. Out of over 500 people that took the test in the United States, his score was one of the top five in the South West Region. His score earned his a spot in the South West Region Service Award Semi-finals. He then competed against the other top finishers in the Regions. There was a written test to further test his mastery of the subjects covered in the online test. The next part of the Semi-final was hands on troubleshooting. A number of machines were set up with the various problems and each person had to find and correct the problem in the shortest time possible. There was also an interview portion where questions were asked showing his ability to deal with customer concerns in a professional manner.
After winning the Region Semi-final competition Dishon was invited to the Finals at the National Training Center. The competition there was the same format as the Semi-finals but the test and troubleshooting problems were more difficult.
Roger Samara is a Computer Technician at Asiatic solution with 10 years of experience. He is master of Computer's world and he is passionate about his work & new technologies introducing in Computer's world. He is fully dedicated to his work. Determine user's technical needs and provide them with appropriate solutions. Install hardware, software and device drivers on standalone computers. Install and configure computer networks including LAN and WAN. Manage network configurations to ensure that all computers on a network can communicate effectively .Test computers peripherals, hardware and software to ensure that they are working appropriately. Upgrade software, patches and operating systems on a continuous basis. Install and configure monitors, keyboards and printers. Troubleshoot hardware and software problems. Act as a technical resource in order to assist users with resolving computer issues. Ensure that all computers are secured effectively by installing and updating antivirus software.
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